We have a 30-day return policy, which means you have 30 days after receiving your items to request a return.
To start a return, you can contact us at firstname.lastname@example.org. We aim to respond within 2 business days. Items sent back to us without first requesting a return will not be accepted.
- Returns are accepted on the condition that there is proof the items were not as described or weight of box was incorrect.
- The whole bundle/box of clothing that was purchased must be returned back with no items missing.
- Please allow 3 working days from date of returned items arriving back to us for a refund to be processed. This is so we can check the returned items for discrepancies in weight and amounts.
- Buyers are responsible for returning the items. Sending with tracking is advised. Original postage cost is non refundable.
- Any issues with items arriving late or non delivery of goods should be mentioned to us within 14 days of expected delivery date.
- All custom orders (where our original mixes are altered for your requirements) are non-returnable.
- We don't offer returns on international orders.
We offer store credit as a way to settle returns. If you opt for store credit, original postage price is factored into the amount.
If you opt for a refund, original postage price is excluded from the refund amount. Orders will be automatically refunded to your credit or debit card after the return inspection process is complete and satisfactory. Please keep in mind that it can take some time for your bank or credit card company to process the refund.